There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. You can find information on our Covid-19 response here

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001
Who we engage with


We believe region-specific stakeholder engagement strategies are key to ensuring our approach to engagement is properly targeted and adjusted over time and draw on the principles and approach set out in our overarching strategy

Our reference groups

AGN has established several Reference Groups that provide an important forum for engaging stakeholders to inform the strategic development of AGN’s business decisions.

These Reference Groups are a key component of AGN’s wider stakeholder engagement program and are designed to provide AGN with efficient access to a broad cross-section of key community stakeholder groups.


Victoria/Albury Reference Group (VARG) 

The VARG is represented by individuals from the following organisations: 

  • Saint Vincent de Paul Society 
  • Australian Industry Group (Ai Group) 
  • NORTH Link 
  • Master Plumbers Association 
  • Energy Consumers Australia (ECA) 
  • Warragul Business Group

View the meeting minutes of the VARG below. 


Retailer Reference Group (RRG) 
Our RRG is represented by:

  • AGL Energy
  • Alinta Energy
  • EnergyAustralia
  • Lumo Energy
  • Origin Energy
  • SimplyEnergy

View the meeting minutes of the RRG below.


South Australia Reference Group (SARG)

The SARG is represented by individuals from the following sectors:

  • Business SA
  • Consumers SA
  • Conservation Council of SA
  • COTA
  • Property Council of Australia SA Division
  • Primary Producers SA
  • South Australian Council of Social Service
  • Uniting Communities

View the meeting minutes of the SARG below:


Reference Group Resources

Read our Reference Group Charter 2017
Read our Retailer Reference Group Charter 2017


Our stakeholders

Stakeholder Group


Network Users


Residential users are those consumers that use gas for mainly domestic purposes, such as hot water heating, space heating and cooking.

Commercial/Small Business/ Industrial

Commercial, small business or small industrial users are non-residential users who use less than 10 Terajoules (TJ) of gas per annum, such as restaurants and bakeries.

Industrial Users

Industrial users are non-residential users who consume more than 10 TJ of gas per annum, such as hospitals, brickworks and industrial processing plants.

Vulnerable Customers

A sub-sector of all consumers, but likely to comprise mainly residential users. Vulnerable customers are those users experiencing financial hardship. These users will be particularly susceptible to any increase in the cost of living or cost of operation.

Energy Retailers

Retailers contract with Australian Gas Networks in order to facilitate the delivery gas to their customers (residential, commercial, small business, industrial and vulnerable).


Plumbers, builders, gas-fitters, developers, appliance retailers, appliance manufacturers. Those who facilitate the connection of gas to homes and property developments.

Potential Users

Non-gas users, including those customers that were previously connected to the gas distribution network. Non-gas users may be impacted by our activities if they live in an area where there is gas distribution (safety, mains replacement etc.). This group represents the community in general outside of existing customers (which are captured elsewhere in the classification system).


State-based regulators (services standards and technical) and the Australian Energy Regulator. Regulators are responsible for implementing the relevant regulatory framework, including as it relates to the economic and safety/technical aspects of the network.

Energy Intermediaries

Australian Energy Market Commission (AEMC)

The AEMC is responsible for making rules which govern the natural gas markets. The objective of the AEMC’s work is to promote efficient, reliable and secure energy markets which serve the long-term interests of consumers.

Australian Energy Market Operator (AEMO)

AEMO is the energy market operator and planner. AEMO works closely with government stakeholders.



Relevant departments such as: Energy, Planning, Environment, State Development, Industry and Consumer. Includes policy makers.

Local Council/Government

Local Governments (and their constituents) are impacted by the provision of natural gas services, including in respect to constituent satisfaction with service (safety and access to gas) and through our capital works program (e.g. reinstatement following mains replacement).

Non-Government Organisations

Various including the Energy and Water Ombudsman,
Environmental groups.


Consumer Research
To assist us gain insights into stakeholder and customer values, AGN will use a targeted, fit-for-purpose engagement methods throughout the regions we serve.
The findings of our research are published on our Insights and Opinions page.

You can register to receive information about upcoming workshops or participate in online surveys.